Getting Familiar with Zendesk Functionality

(7) How to Self-Assign Tickets
The purpose of this article is to explain how ...
(10) How to View Tickets You're Following
The purpose of this document is to provide you...
(8) How to Reassign Tickets
The purpose of this article is to explain how ...
(11) How to Search Zendesk for Tickets
The purpose of this article is to show you how...
(9) When to Follow Tickets in Zendesk
The purpose of this document is to teach you a...
(12) How Closed Tickets Work
The purpose of this article is to inform you a...