The purpose of this article is to show you how to change the ticket requester in Zendesk. This article will help you understand:
- When to Change the Requester
- How to Change the Requester
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💡 Key Terms and Definitions
- Requester - The person who will receive the ticket in Zendesk. This is similar to the “To” field in your traditional email system, like Gmail or Outlook.
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When to Change the Requester
Occasionally, you will run into a scenario when the requester of the ticket is not the customer or it has incorrect customer information. Below are some of the instances where you might need to change the requester:
- The requester made a typo in their email address.
- A third-party or system email from a generic email address that needs to be attached to a customer profile.
- The requester has informed you that they would prefer to communicate via an alternate email address.
How to Change the Requester
Changing the requester in Zendesk is simple! To update the requester, click on the Requester field and enter the updated email address.