The purpose of this article is to show how to become available to accept Messaging tickets in real time.
In the article, we will review the following:
- How to Sign In to Messaging
- Messaging Statuses
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💡 Key Terms and Definitions
- Messaging - Messaging is Zendesk’s solution for real-time customer conversations. It allows customers to interact with an AI bot, chat live with a representative, or create email tickets if live chat isn't available.
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How to Sign In to Messaging